It may be a moot point since the I/T resolution was put on hold, but I'd like to give you my perspective of how things are going in the City's I/T department.

From the discussion at last Tuesday's Tulsa City Council Urban and Economic Development Committee Meeting I agree with both Councilors Henderson and Westcott, to a point.  Councilor Henderson is correct that the I/T organization is over staffed.  At least it was at the time of the meeting.  We had three I/T directors and the work could be handled by two.  I feel the director of I/T Information Services could handle I/T Administration and Planning because project management is an integral part of implementing systems.  When the groups were formed no doubt Ben Stout had a viable plan in mind.  With last week's resignation of the I/T Information Services Director a re-organization of the groups seems likely.

Councilor Westcott's comment about a 'whisper campaign' to oust I/T upper management is true.  I'm sure the resignation last week of the Information Services Director is being hailed as a victory by the employees behind the campaign.  Ben Stout and the directors have tried to instill employee accountability and attempted to make the City's I/T department more productive by following proven I/T practices.  They've been met a great deal of resistance.  The biggest complaint against upper management seems to be hiring for management positions from the outside, not promoting from within.  I have worked directly with three of the new employees and believe they are all far better qualified to fill their position than anyone I know within the City.

When I first started working at the City I was pleasantly surprised at the number of talented and dedicated I/T employees.  At the same time I was dumbfounded at the number of employees, especially employees with a significant number of years with the City, that barely, or rarely met their job requirements.  In over five years I have yet to see a project completed by its deadline.  I have also yet to see consequences for not meeting a project deadline.  The culture in the I/T department is no reward for exceptional work and no punishment for substandard work.  The dedicated I/T employees are making things happen solely from a sense of duty and satisfaction from a job well done.  At the end of the day everyone gets the same pay raise, no pay raise or same pay cut regardless of their effort.  The list of I/T employees that could be let go without loss of service to customers is long.  Unfortunately if there were layoffs those are the employees that would stay.

I also agreed with Councilor Bynum's comment regarding needing I/T to support innovation.  However, the City has many inefficient business practices that must be addressed before innovation will be anything more than putting duct tape over pot holes.  For instance, the City has an Electronic Content Management system that supports electronic approvals.  Even if we capture documents electronically current practices require departments to print out the documents, obtain 'wet' signatures and then scan them back into electronic form.  Recent attempts to use the system were abandoned due to the requirement to have a piece of paper.  It's difficult to understand why the City would have that kind of requirement when the IRS doesn't.  The City is ripe for innovation.  But, it won't happen until we improve our business processes.

Thank you for your service to District 7 and the City.  Best of luck dealing with this, and the multitude of other issues facing the City.